Frequently Asked Questions
Where is OP/TECH USA located?
We are located in Belgrade, Montana. Our mailing address is 304 Andrea Drive, Belgrade, MT 59714. Please note that we do not have a show room at this address; however, if you are in the area feel free to give us a call.
How can OP/TECH USA be contacted?
We can be contacted by phone: 406-388-1377 and toll free (from within the USA) 1-800-251-7815
by fax: 406-388-2063
or by email: for customer service and sales please email firstname.lastname@example.org or email@example.com
for technical issues regarding this website please email firstname.lastname@example.org
Are your products really made in the USA?
OP/TECH USA is a family-owned and operated company. We are extremely proud to be able to manufacture over 90% of our products in our Belgrade facility. We have wonderful employees who care about making quality products and their pride is visible in our products.
What is Neotech and is OP/TECH USA affiliated with it?
Neotech is the division of OP/TECH USA that produces the finest neoprene straps, pouches and accessories for the musical instrument industry.You can visit Neotech's website at www.neotechstraps.com.
Which strap is right for my equipment?
All OP/TECH USA straps are based on a recommended weight range. This is not the maximum weight they can carry, but rather where the maximum comfort is obtained. In addition, most OP/TECH USA straps are designed for specific carrying styles. In the simplest terms, this has to do with how you wear the strap. Some straps are designed specifically for either neck or shoulder use while other designs work well on both neck and shoulder. For those that do not like neck straps, OP/TECH USA also makes a number of hand and wrist straps as well as harnesses. To help find the recommended products for your gear, try our Product Finder.
What materials are used in the straps?
Most of our straps use one of two major materials to obtain the ultimate in comfort. Many of our straps use a comfort-stretch system that uses different types of material such as neoprene and Polyurethane in conjunction with fabrics and elastics to control the stretch based on the desired weight range. Other straps use a memory foam to help prevent pressure points and evenly distribute the weight. The memory foam straps such as the Envy Straps have no stretch yet still provide ideal comfort. Beyond the pads, all of our straps incorporate hardware made from nylon, acetel, or metal. The transitions from the pad to the ends of the strap are made from leather or elastomeric custom molded hardware. The webbing of varied widths and thicknesses is made of nylon or polypropylene depending on the design.
How do the straps make the load feel 50% lighter?
For the comfort-stretch style straps there are two parts to the system. As you move, additional forces are created and the load jerks into your body with every step. The strap works as a shock absorber to remove these forces. In addition, as the strap stretches it conforms to the contours of your body and distributes the load over a much larger area. The memory foam style straps do not stretch but the foam is continuously compressing and rebounding to absorb small amounts of the shock. It also evenly distributes the weight over the complete area of the pad. These features make the felt weight of your gear feel 50% lighter.
Why choose OP/TECH USA and Neotech straps over other options?
We are committed to offering our customers the very best materials available in a wide assortment of unique designs. As a USA manufacturer, we are extremely concerned about providing a consistent, quality line of products that our customers can trust. We stand behind each product. We still believe in the old motto that if you make a good product, it should last and you will earn the trust and loyalty of your customers. That is exactly what we strive to do. By combining good customer service, quality products, solid warranty and innovation that’s driven by function, not just fashion, we hope to earn your trust. OP/TECH USA has spent the past several decades creating products that benefit customers by providing the ultimate in function and comfort. Join the OP/TECH USA and Neotech family by adding one of our accessories to your essential gear. You will feel the difference!
Are the System Connectors for the straps interchangeable?
YES. The quick disconnect system we use today is still compatible with the quick release or side release buckles we used in 1987. The only exception has to do with some of our smaller compact camera straps with quick release buckles. Moving forward we have created a standard for the small 3/8 inch quick disconnects and will still service the older style. We want our customers to be able to easily add to their assortment of OP/TECH USA products and know that it’s all compatible.
Why are the System Connectors opposites?
This is a practice OP/TECH USA started over 20 years ago for the simple reason of creating a carrying handle, but it didn’t stop there. The handle helps get the ends out of the way when storing the camera in a bag or while attached to a tripod. It also can be wrapped around the hand or tripod for added security. For the curved straps it also makes sure that you can only reattach the pad in the correct direction.
Can I trust the side release (QD) buckles?
OP/TECH USA has been using and warranting this buckle system for over 20 years with great success. Several features work together to make sure that the connectors do not release by mistake. The cut out area on the sides is only large enough for the fingers to depress the latch. It is also not possible to release the buckle by depressing only one side of the latch. The fingers must press the latch in completely and with equal pressure on both sides before they will release. In addition, the 3/4" QDs have a tensile strength of 146 pounds.
Will the DIGITAL D-SERIES pouches stretch to fit my camera if the dimensions don’t exactly match?
The D-Series pouches are made of quality neoprene with 4-way stretch so that it will give in all directions. The amount the pouch will stretch in length, width and height depends on the overall size and shape of each pouch. In most cases, you can expect the pouch to stretch at least 0.5 inch in any direction and on some larger pouches the stretch could be as much as an inch. To help you find the recommended products for your gear, try our Product Finder.